More Legal Operations Articles

Legal Operations

IBM Watson: It’s (Almost) Elementary

Because he rubs elbows with lots of self-styled disrupters of the law business, it’s tempting to slap the “disruptive” label on Paul Lippe. He did, after all, help popularize the whole “new normal” thing as one of the ABA Journal’s Legal Rebels. He did develop...

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Corporate Counsel

BEST Metrics: Turning data into action improves in-house performance

What four metrics categories offer the most guidance for those who manage in-house lawyers? As explained below, the BEST metrics are: Benchmarks from industry peers, Expenses from law firm invoices, Satisfaction scores from clients and Time metrics from in-house lawyers. Benchmark Comparisons...

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Discovery

A Mission-Critical Response: Infringement case turns on breakneck tech-service response

MCC: Chris, please tell us about a case you handled last August. What triggered the need for Inventus’s services, and how did you collaborate to manage the initial critical phases of that litigation? Joe: We had an IP case last summer – a patent lawsuit against a very significant,...

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